How We Are Looking After Our Patients

Mandurah Medical Centre is committed to ensuring the risk to our patients and staff are kept to a minimum.

What we are doing:

⚠️  If you are presenting with a fever, cough, sore throat or shortness of breath PLUS have returned from an interstate trip OR had contact with someone diagnosed or suspected of having Coronavirus – you must phone 9535 4644 & speak to one of our Receptions for further instructions.

⚠️  If you have an appointment booked & are not presenting with any of the above symptoms, please enter the building, sanitise your hands at the Sanitiser station & either check in with your GP via the Kiosk screen or wait for a receptionist to arrive you.

 We are asking patients to download and use the HOTDOC (online booking app). This allows patients to sit and wait in their car, check in to their consult via the app & be notified when they are next in queue to see their GP.

⚠️ Telehealth consults are available for patients with a current Medicare Card. Please click on    at the top of our webpage or download HotDoc app and select the Telehealth (Phone Consult) appointment type. This service is not available to New Patients. (If you are unsure, please phone reception on 9535 4644)

⚠️ We are CASH LESS – all accounts are required to paid via card (account selection or Pay wave)

⚠️ We have removed some of our chairs in all waiting rooms – this minimises the risk of contact between patients.

⚠️ Items that cannot be effectively cleaned such as magazines, kids colouring-in have been removed from waiting rooms areas for now.

⚠️ Reception Line: please stay behind the orange line located in front of our reception desk. This is to minimise physical and airborne contact between patients and staff.

Thank you for your understanding and patience.

HELPFUL CONTACT NUMBERS:

COVID-19 Triage Hotline: 1800 020 080

Health Direct COVID-19 Symptom Checker: https://www.healthdirect.gov.au/symptom-checker

Peel Health Campus – 9531 8000

Rockingham General Hospital – 9599 4000

Police, Fire, Amulance (Emergency) – 000

Police (non-emergency) – 131 444

Lifeline – 13 11 14

Beyond Blue – 1300 224 636

Mental Health Emergency Peel (24/7) – 1800 676 822