HotDoc’s Patient Privacy Statement

By HotDoc team – 25 June 2018

HotDoc’s mission is to enable the best possible patient experience. We do not believe in a business model that diminishes the patient experience in any way such as passing on patient details to 3rd parties.

HotDoc has a strict policy around how it handles any patient data as summarised below:

  • HotDoc does not pass on any patient data to 3rd parties
  • HotDoc does not engage in 3rd party advertising
  • HotDoc strictly abides by its Company Promise found here

Read our full Privacy Policy here.

Patient Privacy Policy can be found here.

In light of recent ACCC press release regarding legal proceedings against another online booking provider, we would like to take a moment to reassure all patients and practices that HotDoc is not part of these legal proceedings and has never sold or shared patients information to third parties for advertising purposes.

Our purpose is to enable the best possible healthcare experience for everyone in Australia and part of that is ensuring patients privacy and security is managed with the highest regard.

For more information, you can find our transparent Patient Privacy Statement here –…/hotdocs-patient-privacy-statem…/

The HotDoc Promise

Our team works hard to help our customers improve patient engagement and deliver better health outcomes. Living our values helps us make sure that our products and services promote quality healthcare for both clinics and patients.

  • We will never endorse non evidence-based health services on our platform
  • We will never knowingly undermine continuity of care
  • We will foster a company-wide ethos that prevention is better than cure
  • We will transparently reveal the results of any clinical initiative we undertake irrespective of whether they support or hinder our business goals
  • We will respect the privacy of patient details and maintain strict confidentiality of any patient information that we handle
  • We will closely scrutinise every decision we make to ensure they reflect each of our values

If you or your patients have any questions, please reach out to your Customer Success Manager or contact our Privacy team at